Account Setup
How to create your profile, verify email, and access your dashboard for the first time.
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Find answers to common questions about courses, billing, and technical support. Search our database or browse categories below.
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Subscription
Manage your plan, view invoices, and understand our refund and prorating policies.
Manage billingCertificates
How to download your completion certificate and share it with employers or LinkedIn.
Get certificatePlayback & Login
Troubleshooting video buffering, audio issues, and login resets for LMS access.
Fix technical issuesOrganization Admin
Managing team members, assigning licenses, and SSO integration for corporate accounts.
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How to reset my password
Step-by-step instructions for recovering access to your Launchly account.
Refund policy details
Understanding the 7-day money-back guarantee and withdrawal process.
Video playback issues
Solutions for buffering, low resolution, and audio sync problems on desktop and mobile.
Course syllabus access
Where to find the detailed module breakdown and learning objectives for each course.
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